How to solve Permission denied errors?

When running the Datadog agent on a given host, you may encounter some permissions related issues that would prevent the agent from running properly, such as:

IOError: [Errno 13] Permission denied: '/var/log/datadog/supervisord.log'

You need to make sure that the agent's log files as well as the directory that contains those files is owned by the Datadog agent (dd-agent).
If not, the agent will not be able to write log entries in those files.

Below the command that will work on Unix systems to display the files ownership information:

ls -l /var/log/datadog/


total 52300
-rw-r--r-- 1 dd-agent dd-agent 5742334 Jul 31 11:49 collector.log
-rw-r--r-- 1 dd-agent dd-agent 10485467 Jul 28 02:45 collector.log.1
-rw-r--r-- 1 dd-agent dd-agent 1202067 Jul 31 11:48 dogstatsd.log
-rw-r--r-- 1 dd-agent dd-agent 10485678 Jul 28 07:04 dogstatsd.log.1
-rw-r--r-- 1 dd-agent dd-agent 4680625 Jul 31 11:48 forwarder.log
-rw-r--r-- 1 dd-agent dd-agent 10485638 Jul 28 07:09 forwarder.log.1
-rw-r--r-- 1 dd-agent dd-agent 1476 Jul 31 11:37 jmxfetch.log
-rw-r--r-- 1 dd-agent dd-agent 31916 Jul 31 11:37 supervisord.log
-rw-r--r-- 1 dd-agent dd-agent 110424 Jul 31 11:48 trace-agent.log
-rw-r--r-- 1 dd-agent dd-agent 10000072 Jul 28 08:29 trace-agent.log.1

If those files are not owned by the dd-agent user, change the ownership with:

sudo chown -R dd-agent:dd-agent /var/log/datadog/

Then restart the agent. 

More information on the agent logs locations can be found here.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk