See if one of these resources help you find a solution.
Please fill the ticket form with as much information as possible. For example, if something is not working as expected:
Did it work before? Or is this the first time you implemented it?
What have you already tried to fix it?
Is there any documentation you've already tried to use to help?
Please share the business impact of the issue.
Check out the Agent Getting Started Guide.
to send complete troubleshooting information to the Datadog
Support team with one command. An Agent Flare gathers all of the
Agent's configuration files and logs into an archive file. It
removes sensitive information including passwords, API keys, Proxy
credentials, and SNMP community strings. For more information on
sending a flare, see the
Agent Flare documentation page.
If you just installed the Agent, it may take a few moments before you start seeing metrics appear. Otherwise, checkout out our Agent Troubleshooting section for more information about permissions issues, site issues, containers issues, and other common problems and how you can use Debug mode to troubleshoot.
Check out the Integrations Getting Started Guide for basic information about what a Datadog integration is and how you set one up.
Use the AWS troubleshooting guide to troubleshoot issues related to the Datadog AWS Integration like 'IAM permission errors' , 'Data discrepancies' , 'delay on metrics' and some common problems.
Interested in collecting Prometheus or OpenMetrics metrics from your application? Discover how to do that in a single step using the Datadog Agent.
The default SQL integration only captures some default metrics from the sys table. Learn how to enrich this metric library by sending the metrics you need according to your business.
Check out the Dashboards Getting Started Guide for basic information about what a Datadog dashboard is and best practices for thinking about them.
For a full list of monitor types and their differences, see the Creating Monitors docs page.
To use your monitors to track and set SLOs, see our SLO documentation.
To quickly get started with APM, check out the Tracing Getting Started Guide.
Dealing with unexpected behavior with Datadog APM? There are a few common scenarios that you can investigate on your own before opening a support ticket. Interested in sharpening your troubleshooting knowledge? This guide is made for you. You can still open an issue to our Support Team if needed, we promise.
We know you're here because you want to know which piece of your stack is slowing down the rest. We explain you how to investigate the performance of your endpoints, identify slow requests and investigate the root cause of latency issues in this 3 minute tutorial.
To quickly get started with Logs, check out the Logs Getting Started Guide.
Cloud-based applications can generate logs at a rate of millions per minute. But because your logs are not all and equally valuable at any moment, Datadog Logging without Limits™ provides flexibility by decoupling log ingestion and indexing.
Check out the logs troubleshooting guide for explanations of errors and other common problems.
To explore Application Security Monitoring, Cloud SIEM, Cloud Security Posture Management (CSPM), and Cloud Workload Security (CWS), check out the Security Platform overview.
If you're not seeing any suspicious requests for your ASM instance, check out the ASM Troubleshooting guide to learn about steps you can take to validate your instance and verbose logging options.
To quickly get started with Synthetics, see the Synthetics Getting Started Guide.
For more information about Synthetic API test timing, check out the API Test Timing Guide.
For common errors and issues, check out the Synthetics Troubleshooting Guide.
To explore RUM and Session Replay, check out the RUM & Session Replay Overview.
Check out the Alerting with Conversion Rates guide to generate conversion rates in the RUM funnel visualization and create alerts that notify you when conversion rates dip below a given threshold.
To track custom User Actions with RUM, check out the Send RUM Custom Actions guide.
Check out the Serverless Getting Started Guide to see how you can monitor a Serverless sample application with Datadog.
Deployment tracking helps you to understand when a new version of code or a configuration change causes a spike in errors, degraded performance, or when your cloud environment drifts from its expected state.
For more information about how to troubleshoot monitoring your serverless instance, check out the Troubleshooting page.