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Welcome to Datadog Support

Popular searches include API Documentation, Agent Installation, Log Collection, and Integration Setup

Helpful resources

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Browse FAQs

How can I help the Datadog Support team help me?

  • Please fill the ticket form with as much information as possible. For example, if something is not working as expected:

    • Did it work before? Or is this the first time you implemented it?

    • What have you already tried to fix it?

    • Is there any documentation you've already tried to use to help?

  • Please share the business impact of the issue.

Does Datadog have any getting started guides?

Yes! Check out the Getting Started documentation, and the in-app Quick Start page.

Getting Started with the Agent

Sending an Agent Flare

Use flare to send complete troubleshooting information to the Datadog Support team with one command. An Agent Flare gathers all of the Agent's configuration files and logs into an archive file. It removes sensitive information including passwords, API keys, Proxy credentials, and SNMP community strings. For more information on sending a flare, see the Agent Flare documentation page.

Troubleshooting the Agent

If you just installed the Agent, it may take a few moments before you start seeing metrics appear. Otherwise, checkout out our Agent Troubleshooting section for more information about permissions issues, site issues, containers issues, and other common problems and how you can use Debug mode to troubleshoot.

Getting Started with Integrations

Check out the Integrations Getting Started Guide for basic information about what a Datadog integration is and how you set one up.

Troubleshooting AWS

Use the AWS troubleshooting guide to troubleshoot issues related to the Datadog AWS Integration like 'IAM permission errors' , 'Data discrepancies' , 'delay on metrics' and some common problems.

Collecting Prometheus and OpenMetrics metrics

Interested in collecting Prometheus or OpenMetrics metrics from your application? Discover how to do that in a single step using the Datadog Agent.

Extracting all the potential from your SQL Server by sending your custom metrics

The default SQL integration only captures some default metrics from the sys table. Learn how to enrich this metric library by sending the metrics you need according to your business.

Getting Started with Dashboards

Check out the Dashboards Getting Started Guide for basic information about what a Datadog dashboard is and best practices for thinking about them.

Picking monitor types

For a full list of monitor types and their differences, see the Creating Monitors docs page.

Using monitors to set SLOs

To use your monitors to track and set SLOs, see our SLO documentation.

Getting Started with APM

To quickly get started with APM, check out the Tracing Getting Started Guide.

APM Troubleshooting guide

Dealing with unexpected behavior with Datadog APM? There are a few common scenarios that you can investigate on your own before opening a support ticket. Interested in sharpening your troubleshooting knowledge? This guide is made for you. You can still open an issue to our Support Team if needed, we promise.

Speed up your service or application

We know you're here because you want to know which piece of your stack is slowing down the rest. We explain you how to investigate the performance of your endpoints, identify slow requests and investigate the root cause of latency issues in this 3 minute tutorial.

Getting Started with Logs

To quickly get started with Logs, check out the Logs Getting Started Guide.

Logging Without Limits™

Cloud-based applications can generate logs at a rate of millions per minute. But because your logs are not all and equally valuable at any moment, Datadog Logging without Limits™ provides flexibility by decoupling log ingestion and indexing.

Logs Troubleshooting

Check out the logs troubleshooting guide for explanations of errors and other common problems.

Getting Started with the Security Platform

To explore Application Security Monitoring, Cloud SIEM, Cloud Security Posture Management (CSPM), and Cloud Workload Security (CWS), check out the Security Platform overview.

Application Security Monitoring Troubleshooting

If you're not seeing any suspicious requests for your ASM instance, check out the ASM Troubleshooting guide to learn about steps you can take to validate your instance and verbose logging options.

Getting Started with Synthetics

To quickly get started with Synthetics, see the Synthetics Getting Started Guide.

API Test Timing

For more information about Synthetic API test timing, check out the API Test Timing Guide.

Synthetics Troubleshooting

For common errors and issues, check out the Synthetics Troubleshooting Guide.

Getting Started with RUM & Session Replay

To explore RUM and Session Replay, check out the RUM & Session Replay Overview.

Alerting with Conversion Rates

Check out the Alerting with Conversion Rates guide to generate conversion rates in the RUM funnel visualization and create alerts that notify you when conversion rates dip below a given threshold.

Tracking Custom User Actions

To track custom User Actions with RUM, check out the Send RUM Custom Actions guide.

Getting Started with Serverless

Check out the Serverless Getting Started Guide to see how you can monitor a Serverless sample application with Datadog.

Using Deployment Tracking

Deployment tracking helps you to understand when a new version of code or a configuration change causes a spike in errors, degraded performance, or when your cloud environment drifts from its expected state.

Troubleshooting Serverless

For more information about how to troubleshoot monitoring your serverless instance, check out the Troubleshooting page.

Getting Started with the API

To get started with the API using Postman, see Getting Started with the API.

API Reference

Join our Datadog community

The Slack Community program is a network built by Datadog users for Datadog users to help each other find answers to questions or to share product tips and tricks.

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