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General Issue: All other issues not amounting to Business Critical or Degraded Service. These include, but are not limited to, non-critical technical issues, product "how-to" questions, implementation questions, and feature requests.
Degraded Service: Issues involving partial failure or mild degradation of the Services. You are able to access some, but not all, Service features.
Business Critical: Issues involving total failure or severe degradation of the Services. You are unable to access the Services.

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